Congrats!Quote:
Originally Posted by fletch7276
Wanna see the mods!!! BTW, what color did you get?
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Congrats!Quote:
Originally Posted by fletch7276
Wanna see the mods!!! BTW, what color did you get?
Shanghaifingers, thanks for the info! I'll be considering that!
i bought black with the red frame and swingarm, which sounds like they are hard to find right now. I pushed the dealer a bit, and they ended up finding one same day, and transferred it from another shop. i was on the road within an hour.Quote:
Originally Posted by Steve_Halt
An hour! Now that's service! Yeah black/red NKs seem to be the most popular ones.
Another review from Australia
http://observationsofaperpetualmotor...-650nk-review/
It seems to me, that maybe, just maybe, these CFMoto boys might be the ones that win the 'battle of the Chinese manufacturers', that's because they actually seem to give a shit about their product and customers.
^to an extent I'd agree, though as an outside individual it is hard trying to provide feedback where it can be directed to the right person within CFMoto, even more so as a foreigner inside PRC.
That might differ though from a perspective when the customer is a foreign big volume buyer. Still that kind of buyer would be dealing with the sales and marketing side of the business, and my experience with that at CFMoto is that some of those people are not motorcyclists and consequently they have little interest past that of sales.
Case in point when I did my first CFMoto factory visit back in 2010, the marketing people I dealt with were fresh uni graduates, who had not ridden less owned a motorised two wheeler of any kind, and displayed a complete lack of knowledge of anything technical, though that also could be because I could only discuss motorcycling especially technical and my feedback about the two CFMoto's I'd had using an English vocabulary. It became evident though that the two people I was dealing with, while friendly enough had little interest in motorcycles in general, past sales. So my feedback was falling on "deaf ears" and when I was asking technical questions the sales and marketing territorial manager I was dealing with, had to walk to a part of the factory and ask someone working near the assembly line (can't remember that persons name or role).
That might differ if one could speak fluent Mandarin, which I admit I can't. Certainly not to a level where I can express myself with motorcycle terminology.
Still I do think that CFMoto would be more likely to listen, and take on-board feedback more so than most if not all other Chinese motorcycle manufacturers especially if the feedback could get to the right people.
Regardless of that, they are more focused on the export market and are very focused on being the leader with about quarter of the business model in R&D.
YMMV
I could forgive them all, if they would deliver a good service manual with each bike.
Zorge, I got a decent service manual. It's in Chinese, OK, but that can easily be translated. And it is quite substantial.
bikerdoc, that happened most likely because the people who do sales & marketing are somebody's nieces, nephews and one-night-stands that lasted for a little longer than expected. 99.9% of Chinese companies have that kind of "specialists" in marketing 'cause they believe that marketing department is the least important one in a company structure. I teach Business English. I've had extensive experience visiting both manufacturing and service companies. It's all been the same. And, trust me, meanwhile they look like Uni graduates, that doesn't mean that they actually are those.
ZMC888, I believe any other company could have long done it, had they known both dictionary definitions for "quality" and "cost-cutting".
Today got the license plates. It wa squite an experience because I followed the agent everywhere eager to learn the magic. So the process foes as follows:
1. Ride your bike to the place where they take a pic of it. The bike has to be in stock condition. They even asked me to remove the strap I used to put on my bags on the bike. This photo goes into the vehicle's ID card.
2. 2nd stop is where they check your bike's frame & engine numbers. Obviously, they should match your bike's documents.
3. Then go to the office, where you fill in the license plate application form. Actually the form's already filled in and all you have to do is sign it. Your passport, visa and residence permit also get checked here. In my particular case the officer had trouble telling my passport number from my name. The fact that one is numbers and one is letters didn't prevent him from calling over a girl with rudimental knowledge of English, who explained it to him. They also got the original of my residence permit here and never gave it back. So after the procedure I had to go to my district's police office, explain the situation to them and ask them for a new copy of the residence permit.
4. Go to the main building, where there is a machine that lets you choose your plate number out of 20 available bike plate numbers.
5. Go to the next window, where you hand in the printout with your new bike plate number and sign in another application form.
6. Go to the plating bureau building, where you get your plates and have them put on your bike.
7. Wait for 4 hours (say, go home and have lunch) and get the documents accompanying the plates. Done.
This procedure is for Nanjing city only and may be different for other cities. Even though it seems lengthy it took me about an hour to get my bike plated and then I just had to pick my documents up.
So, happy Teachers' Day to me, I'm legal now.
Well done steve in pursuing your own campaign to get those damn illegal bikes off the road!
Right! Still I have to admit I did ride an illegal scooter here (a long time ago, but still) and I can understand people, who aren't willing to put 9000RMB plates on a 5000RMB bike. Given that, I'm sure that not plating a 39999RMB bike is a big mistake to make.Quote:
Originally Posted by felix
So this is how the bike looks after being plated:
Attachment 8669
Attachment 8670
Attachment 8671
As you can see, there's no place in the front specifically designed for the license plate, so the had to be drilled and mounted onto the front fender mounts. No worries, but the bike's made in China. Chinese bikes need to be plated. With the Chinese plates. Go figure. BTW, my wife's Suzuki EN-150 has the front plate mount.
And here comes the first problem that has never been touched in any of the reviews out there: the dials. And the rain. I do ride in the rain. And once I rode my CFMoto in the rain, this is what happened:
Attachment 8672
The dial got misty/wet on the inside and I got no idea as to what to do with that and how to prevent it from happening. Met the same problem on a Honda Supermagna that was around my age. Left it at that and sold that bike for good. Never happened after. What am I supposed to do with it now?
Hmm that's not good.... :weary: Had that happen to my phone once, I just put it under a light bulb and let the heat evaporate the vapor, maybe try using a hair dryer to heat it? First choice would be going to the dealer though.Quote:
Originally Posted by Steve_Halt
Hmm, not cool that misting. Claim the whole tach is faulty and demand a new one, as it's not properly sealed under warranty? You could check the cables as these are where the moisture might be entering.
If no dice wait for it to dry, open the back of it up and put in some of those silica gel packages you get in nut packs then seal it up with high quality glue/waterproof gaffa etc, and hope it doesn't happen again.
Ask for oil filled gauges. :icon10:
Don't think going through the dealer would be an option - that guy'll do anything not to fix it: no spares, no time, no people, no knowledge. A dodgy dude at best. I'll wait for it to dry up for a week I think. And if it doesn't (I'm pretty sure it won't) I'll either get the new gauge assemble from taobao or have this one taken apart and re-sealed.
Besides misting, did you had some side effects, for example, bezurked dash panel, lights, problems with starting the engine, etc?
Sounds like you have an arse of a dealer... not a good look similar situation with one of the Benelli dealers though. Pity. I wonder if you could call domestic sales number at CFMoto Hanghzou (try looking through the CFMoto website), otherwise maybe a trip to Shanghai might be in order? The alternative is also very reasonable, dealing with CFMoto via their Taobao TMall store, and order what you want.Quote:
Originally Posted by Steve_Halt
Steve, I don't think though you should have to do so since you just bought the bike. So I just this minute spoke with my contact in CFMoto company in Hangzhou and advised of your problem. Before I can report I need you to PM me some info on exactly which dealer you bought your bike through in Nanjing and the date of purchase. PM please. Also let me know any other warranty related problems...Cheers. My contact was not happy to hear of the problem, so lets see how far this gets up the food chain.
I'm with Bikerdoc on this. No way you should accept this kind of service. CFMoto is better than most in customer service, but here you are dealing with a crappy dealer. You should make an attempt with the dealer, and if he refuses to make it right under warranty service, make good notes of the refusal. Then go to the manufacturer and let them deal with it. It's just possible that they'll want to know that there's a dealer out there damaging their reputation.
Don't take no for an answer on a brand new bike under warranty. And please post about the outcome.
cheers
No other problems - wiring seems to be all fine. Starts at once, doesn't cut off.Quote:
Originally Posted by Zorge
Steve I am waiting to get a PM from you concerning more information, like specifically which dealer you bought the 650NK, purchase date, where you are located etc. Yesterday I spoke with my CFMoto contact and he in turn was not impressed with that I told him based on your postings here. Today I have received two calls from someone else at CFMoto wanting to know the above information so they can get on top of this. This in stark contrast to many other manufacturers in PRC. Drop me a PM ASAP... :)
Results! Steve expect a call from the Nanjing dealer...
Is this MCM customer service or what?! :naughty: Order of awesome sauce for Bikerdoc.Quote:
Originally Posted by bikerdoc
bikerdoc, thanks lots! Indeed I got a call from the Nanjing dealer the same day, that is, last friday. Being extremely busy over the weekend, I had no time to ride my bike over to his place. I went there this Monday (Sept. 17th, that is) and the boss of the shop was sweeeeet.
I don't know what you did/said. I got no idea who called him and what they said. But the guy, like, changed. He replaced my dash within 10 minutes, apologized, said "thanks" and was extremely very polite all the way through.
You did some magic for sure.
Did the guy still have both of his kneecaps? Don't mess with bikerdoc!!:deal:
No worries... :) I knew it would work out... guanxi :PQuote:
Originally Posted by Steve_Halt
Awwwh c'mon,,, don't be like that... *sniggers* :naughty:Quote:
Originally Posted by euphonius
One word: WOW!!