Harley Davidson Suzhou: best service ever!!!!!

**SabineHartmann** · 10-01-2012, 03:26 PM

A lot people write about bad service at HD Dealers, we have another experience here in Suzhou.
1. Our BMW R1200C has had a leaking oil seal. We don’t like going to Shanghai that is why we asked HD Suzhou if they can help, if we provide the correct spare part. Yes, no problem. I rode the bike to the shop and the mechanic told me: maybe you have the wrong part, we check and let you know. I didn’t need a taxi to go home. I was brought home by company car!
The spare part was indeed wrong and we ordered a different one in Munich, Germany. …… a logistic nightmare and even the cargo plane was delayed 2 days.
Saturday, 29.09.2012, 11 am, I got the part and delivered it to the shop. Sunday, 14:00 I picked up the bike repaired. One hour later, the mechanics went to holiday.
2. Today, Thomas rode our new BMW R 1200GS from Beijing to Suzhou. At 16:15 he called me: Bike has no electricity, don’t start anymore after 1100 Km, 11 hour ride. Shit can happen. I went to HD Suzhou and asked for help, because I don’t know anybody here. Tony came, made phone calls, 1 hour, managed to organize a truck and driver, reasonable price. From Suzhou, ~ 230 Km up north, Thomas was brought home on a holiday evening.
We thanked him and his answer was: we are bikers; nobody is left on the road!
…… that’s Harley Davidson Suzhou!!

**artedesenyo** · 10-02-2012, 03:14 AM

and your not even riding a harley!.... maybe the HD dealers are kind to BEEMEER riders..

**Nuhaus** · 10-02-2012, 08:51 AM

I went by the Suzhou Harley dealership today. Two younger people riding around the parking lot on a 125 Suzuki, some sort of rider training? The sales people were nice enough to me, only 108,000 for an 883, plus tax, plus plates (they assured me they could get me local plates, not Su E though).

108,000

**bikerdoc** · 10-02-2012, 09:27 AM

I posted about HD Suzhou ages ago after having attended the opening http://www.mychinamoto.com/forums/sh...ight=HD+SUzhou Jimmy the owner is a very approachable guy. They can get legal Suzhou plates, and the Suzhou traffic police have 4 or so 883 sporties all decaled in police livery complete with lights and sirens, only used for special events nod nod wink wink. The 108K is much more than the 80K+ of only a couple of years for a brand new 883 ex dealer. Actually the 1200 sportie was around that price...

**Nuhaus** · 10-02-2012, 12:35 PM

All respect to Harleys and their owners. For myself, I cannot imagine leaving 108,000 RMB + parked at a curb somewhere in China. Sorely tempted but far too impractical for my needs.

**SabineHartmann** · 10-24-2012, 09:53 AM

last weekend we rode from Suzhou to Nantong. it was a nice ride even when the landscape is not as beautiful as close to Beijing. it was a 2 days ride and we met other bikers up north.

E-Introbild a.jpg

E-Ride Pictures 1.jpg

E-Ride Pictures 2.jpg

E-Ride Pictures 3.jpg

E-Ride Pictures 4.jpg

we have had a lot of fun and they have taken good care of me; I was the only women and foreigner in that ride.
here is also a video posted, but you need the "friendly little helper" to see it.

https://vimeo.com/51987431
http://youtu.be/_Lm_hg9-M80

at the 17. November 2012, will be a party in Suzhou at the HD Showroom, 1. anniversary HD Suzhou