The scoot is a scoot, low to the ground with a lot less fork travel compared with regular MC's. As to the shocks, the dealer is correct, of course the scoot as all CFMoto products are built to a budget so the shocks aren't all that, after all it is about the only competitive advantage etc, since they can hardly compete on any other point.
As for a spare key, why don't you simply head into a key cutter or locksmith and ask for a spare key. Bound to be a key blank that has the same profile.
May not have the plastic head on the key, but what the hell.