Thread: Steve's CFMoto 650 NK(春风 650 NK)
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#51 Re: Plated
- Join Date
- Dec 2009
- Location
- mostly Shanghai, sometimes northern California
- Posts
- 3,222
09-13-2012, 10:10 AM
I'm with Bikerdoc on this. No way you should accept this kind of service. CFMoto is better than most in customer service, but here you are dealing with a crappy dealer. You should make an attempt with the dealer, and if he refuses to make it right under warranty service, make good notes of the refusal. Then go to the manufacturer and let them deal with it. It's just possible that they'll want to know that there's a dealer out there damaging their reputation.
Don't take no for an answer on a brand new bike under warranty. And please post about the outcome.
cheersjkp
Shanghai
2010 JH600 "Merkin Muffley" (in Shanghai)
2000 KLR650 "Feezer Ablanalp" (in California)
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#52 Re: Plated
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#53 Re: Steve's CFMoto 650 NK(春风 650 NK)
09-14-2012, 07:19 AM
Steve I am waiting to get a PM from you concerning more information, like specifically which dealer you bought the 650NK, purchase date, where you are located etc. Yesterday I spoke with my CFMoto contact and he in turn was not impressed with that I told him based on your postings here. Today I have received two calls from someone else at CFMoto wanting to know the above information so they can get on top of this. This in stark contrast to many other manufacturers in PRC. Drop me a PM ASAP... :)
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#54 Re: Steve's CFMoto 650 NK(春风 650 NK)
09-14-2012, 07:33 AM
Results! Steve expect a call from the Nanjing dealer...
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#55 Re: Steve's CFMoto 650 NK(春风 650 NK)
- Join Date
- Mar 2009
- Location
- Guang frigging Zhou
- Posts
- 385
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#56 Re: Steve's CFMoto 650 NK(春风 650 NK)
09-19-2012, 07:36 AM
bikerdoc, thanks lots! Indeed I got a call from the Nanjing dealer the same day, that is, last friday. Being extremely busy over the weekend, I had no time to ride my bike over to his place. I went there this Monday (Sept. 17th, that is) and the boss of the shop was sweeeeet.
I don't know what you did/said. I got no idea who called him and what they said. But the guy, like, changed. He replaced my dash within 10 minutes, apologized, said "thanks" and was extremely very polite all the way through.
You did some magic for sure.
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#57 Re: Steve's CFMoto 650 NK(春风 650 NK)
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#58 Re: Steve's CFMoto 650 NK(春风 650 NK)
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#59 Re: Steve's CFMoto 650 NK(春风 650 NK)
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#60 Re: Steve's CFMoto 650 NK(春风 650 NK)
09-19-2012, 12:46 PM
One word: WOW!!
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