Suzuki GW250 impressions

[Lao Jia Hou]

Suzuki China had a little promo going on at one of its Beijing dealers yesterday. Factory reps were on hand to give GW250 owners:

1) Two for one pricing on genuine GW250 oil;
2) Free bike check-ups and adjustments (using real torque wrenches by people who knew which end to use); and,
3) Two free coffee cups (with the "Haojue" logo) ...

coffee cup.jpg

Hahaha. Look familiar? Ya gotta love this country!

I'm a sucker for free stuff, and deep discounts. Apparently, so too are most GW250 owners - there was a big turn out.

I've had to interact with the dealers and the factory (directly) on a few matters relating to the GW250, and my experiences so far have been nothing short of stellar. I've not experienced any mechanical problems with any GW250 I own (I have a few), but wanted things like the English owner's manuals, English service manual, specialized tools, etc. Chatting with other GW250 owners around town, none seem to have experienced problems with the bike.

Suzuki appears to be trying to redefine customer service in China with the GW250. Let's hope it stays that way.

EDIT: I should add that I think the reason Suzuki is often sponsoring these events is to educate GW owners about the positive benefits of preventative adjustments & servicing. It certainly ain't cheap to do this, but Suzuki has probably figured out that ensuring the bikes are properly maintained ... well, it helps the model look good. These factory-sponsored events are apparently common practice in Japan. We all know, living in China, that the usual service-mentality is "wait until it breaks, then we'll fix it."