Quote Originally Posted by milton View Post
...This is what I'd say about the upgrade:
1. My bike has over 20k on the clock. The performance of previous 2.0 ECU had deteriorated to the point of nearly unridable. The new 3.0 ECU works quite well with the same set of "old" ECU sensors. I can only attribute the improvement to the new 3.0 ECU program.
2. It is still not clear what Jialing would do to maintain the new ECU in the long run. The new ECU seems to tolerate the "aging" of sensors better, but the longer stability is not guaranteed.
3. Being the brave sole for the first upgrade ever conducted in the land, I am getting a discount for the work with the final tab of 1350 rmb, including 200rmb labor. Xiao Fan did a great job. 刘志东 has been instrumental in getting the factory to respond and the discount. However, I am still upset for having to pay for the cost in fixing the factory/design defects. But TIC. I am just happy that it is fun again to hop on my JH600.
Dear Milton,

Many thanks for this excellent, thoughtful and ultimately happy update. The irony is that Jialing, stupidly in my opinion, has managed to finally get your bike to a level of acceptability while totally squandering a wonderful chance to improve its reputation. Instead, they still have at best a jury-rigged customer support system that leaves owners of their bikes deeply frustrated despite their huge size and influence.

For example, think about Lao Jia Hou in Beijing, who owns not one but two JH600s (a single and a sidecar) but is so disgusted with Jialing for its foot-dragging and excuse-making that he's determined to dump the bikes, and will never have a good word to say for the company. This is the same guy who, more than a year ago, offered to swap out the whole EFI system at his own expense to end his absurdly dangerous stalling problem -- precisely what you've managed now to do -- but was told by Jialing that this was impossible. That's right: Impossible. Can't be done. So were they lying? Or just lazy? Or just really, really insensitive stupid fucks?

Now, after a year of pressure, Jialing moves forward with precisely the fix that LJH proposed -- and not only can it be done, it works (at least for now)!

But stupid Jialing does not elect to come out and say, like a mature adult, "We are sorry for the problems experienced by owners of our bikes with the 2.0 EFI, but are pleased to announce that by working with our customers we've come up with an effective remedy."

Instead, they will allow the story to fester here in MCM and other forums about how this gigantic company refused and dithered and ignored and basically told their 2.0 customers to go fuck themselves rather than coming out and making things right. If Motokai or I or any other 2.0 owners want to update, presumably we'll have to go begging to them too, and then pay whatever it costs to rectify Jialing's own faulty design. OK, we're happy to have this upgrade path, but not happy about Jialing's cupidity.

These Jialing people seem to be simply too stupid, and too far removed from the actual consumers of their products, to know any better. This is why Chinese companies have virtually no recognized international brands, and no skills whatsoever in building long-term customer loyalty. In Chinese this is called 一锤子买卖 "doing commerce with a hammer" -- if you deceive or coerce a customer to make a sale, they'll never come back. Lao Jia Hou will never again buy from this company, and will speak only ill of Jialing, and everyone who knows about his frustrations with Jialing will keep their distance too. As they should.

Fucking geniuses up there in Chongqing.