** Update **

Well, the Shanghai distributor for Schuberth has class. I sent an email and he responded quickly, with concern, and offered to immediately make things right. Wow ... am I still in China?!?!?! Kudos to them.

Then, Motorway (798) also responded via email, apologizing and explaining. Frankly, also a class act, despite it frustrating the hell outta me when I was in the store.

So, prior rant retracted. These folks deserve credit for providing some stellar post-sale customer service. Again, WTF? Really, am I still in China?