Quote Originally Posted by superfamous View Post
Ok
If you have luck and get a answer please tell me!
Thank you
Got an answer. I'll just quote from his reply, with another email address to try:



Hey Ern.. good to hear from you.. yes everything is great thanks... the reason for emails going unanswered is that we are about to close the shop for 8 weeks as we're making some big changes to the business.

I have left Chloe and Chris to manage the shop but neither have much technical knowlegde about bikes- so are there just to keep the business side of things moving.

I had a lot of problems with regard to systems of work, such as returns, order processing etc and a huge problem with orders 'lost' in transit.. so I decided to wipe the slate clean and redesign Xian from the bottom up. As you made me aware at the start.. I was too much of a friend to the customers and wasn't using my business head. I was taken advantage of by a few clubs/forums that asked for discounts etc and also by 'friends' I had acumilated along the way.

So January 2010 will see the launch of Xian Racing LTD and Kamikaze Pro LTD. I've sold my security company to fund enough stock to sink a small island in the Bahamas and with new systems of work Xian should run alot smoother.

I'll check that the sites and email addresses are all working - I have told Chris that if he can't answer the question to just not answer rather than give incorrect information - so I believe I may be to blame if people are getting ignored.

If the peole trying to order are friends of yours please get them to email office@xianracer.com and mark it FAO: Gareth/ERN

I'll then get Chris to forward these to me. If people want to bulk buy before we shut we are open to offers as some stock will be discontinued when we open the new store.

Gareth