Quote Originally Posted by bikerdoc View Post
There are a handful of riders who are and have waited for what could be best described as extraordinarily long periods of time for the outcome of possible warranty claims, let alone being supplied with replacement parts or accessories.
Understood, but that's unacceptable too. So it doesn't placate me to know other people have to deal with this shite as well, nobody should have to deal with this.

So can you rightly attribute 100% blame the manufacturer?
When you allow someone to use your logo and make money for themselves and yourselves you then have a duty to train the staff, including the clerical staff, mechanics and so on.

Or please allow your parts to be sold online elsewhere so that I can just buy them and have them sent in 48 hours if need be. T-Mall? Tabao? Not seen much on there at all.

I've also outlined some of the reasons as to why possibly your parts you have been waiting for might not have materialised in an arbitrary time frame that you determined was acceptable.
Arbitrary?
I often order mountain bike parts, motorcycle parts and clothing online. Fact is most 'clued-in' companies CAN and DO fulfill international orders to China within three weeks. My last order from BTO sports was ordered on the 20th September and arrived on the 6th October. In fact it took 2-3 days before they even packed and sent it, and spent ages going through various Californian postal hubs. It was delivered to my door less than 72 hours after being in China.

So you are a new company in the market trying to gain market share, it might be advisable to get these logistics sorted.

A week shows you actually give a shit about your customers.

As for your comment about the technical abilities of staff and the facilities, look around, there are many different brands of motorcycle shop that you could broadly apply your statement too
Agreed, they are all terrible. In fact around here good mechanics work on cars, in factories or have their own shop. None work for peanuts for a boss at these dealerships. Any mechanic with a Honda, CFMOTO, Yamaha or Suzuki overalls can keep his mitts off my bike. One of the local 'own shop' mechanics just spent 40,000 RMB on ECU diagnostic equipment and SATA tools. Imagine a dealership doing that? Not likely!