I had a problem with neutral also. I changed the oil brand and it has improved. It will go in neutral easy 9 out of 10 times after the oil change. Sorry to hear you had problems with your bike, I had a few myself. Luckily I was able to fix mine without having to call, and there are a few issues i should call about like a leaky tank and ripples in the rear fender. I just don't feel like waiting on hold for 20 min and having one of those rude ladies answer and tell me it's my fault.