OK, that explains the why, but the statement remains the same. If the mfg or the importer desires to achieve long term success in the US market, the customer must be supported by the importer. In the early 1960s there were several entries into the US market by both European and Japanese brands. The successful market entries had good support orgainizations. I was surprised for example to visit Italy as a serviceman in the 1980s and see certain Itialian bikes that flash in the pan entries into the US market in the 1960s. My surprise was that those brands were stil healthy in Europe. Since Q-Link has not fleshed out a wide dealer network yet, they would be well advised to offer a way for independant repair shops to get parts easily. It would be easy to add a section to their web site.