Quote Originally Posted by euphonius View Post
But we are nowhere near a stage where we can say we've "engaged" them. To date, LJH has let the Beijing Service Center, a non-Jialing entity, do the talking. They have not had a group of fussy and angry and demanding owners in their office, and that's the next step in my opinion.
I'm no expert, but here's something to think about.

Face...all of you guys know about it, so try to remember how important it is as you proceed.

You already admit that nobody has gone to the Jialing head office and had direct talks with upper management. This is critical when resolving issues with a large entity in China, especially if they are state owned. First you have to befriend them by stroking their egos and talking up the general amazing accomplishments of the Chinese people. Then you solidify the relationship via dinner, KTV, etc. Once you are brothers in arms, you then ask them to shower you in their wisdom and help solve your problem. Learn the key players and try to single out the one person who "does" things from those that "talk about" doing things. Once you have that person on your side, they risk losing face by not solving your problem. Not only with you, but also with their peers. If that fails, maybe give the pissed of foreigner thing a try, but I don't think it will get you very far. Remember, at this stage in the game, nobody at Jialing needs to solve this, they are going to continue selling plenty of bikes regardless of what you do.

I find it odd that none of this came up until recently, as there have been some other high mileage JH600's out there that didn't have this problem. Or maybe they did and those people just gave up on Jialing

Cheers!
ChinaV